Puji9's Privacy Policy —
Your data is our responsibility

1. Introduction

Puji9 is Bangladesh's trusted online Sports Betting platform. We understand that when you register or place bets on our site, you're entrusting us with your personal information — and we take that trust seriously.

This Privacy Policy clearly sets out what data puji9 collects, why it is collected, how long it is retained, and who it is shared with. By using any puji9 service, you agree to this Privacy Policy.

This policy has been developed in accordance with international data protection standards. We will never sell your data as a product.

2. Information We Collect

Puji9 only collects information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

3. How Your Information Is Used

Puji9 uses collected information solely for the purposes listed below. Your data is never used for any other reason.

• To create, manage, and complete the verification process for your account.
• To securely process deposits, withdrawals, and financial transactions.
• To keep betting services, sports events, and promotional offers active.
• To detect and prevent fraud, multiple accounts, and illegal activity.
• To provide customer support and assist with issue resolution.
• To comply with legal obligations and meet the requirements of regulatory authorities.
• To personalize your platform experience and improve service quality.
• To send important updates, security alerts, and promotional information.

4. Data Sharing & Disclosure Policy

Puji9 never sells, rents, or transfers your personal data to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: To process transactions exclusively with payment partners such as bKash, Nagad, and Rocket.
• Identity Verifier: With approved third-party service providers involved in the KYC process.
• Legal authorities: To comply with court orders or legal obligations.
• Security Partners: With regulatory authorities to prevent cyber fraud and money laundering.
• Business Transfer: In the event of a company merger or acquisition — users will be notified in advance.

5. Data Security Measures

Puji9 uses industry-standard technology and processes to protect your data. Security is one of our highest priorities.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Passwords are encrypted and stored using bcrypt hashing — they are never visible in plain text.
• Suspicious logins and transactions are automatically detected and blocked by our monitoring systems.
• Our servers and database environments are secured with firewalls and access controls.
• Regular security audits and penetration tests are conducted.
• Only authorized staff members have access to specific user data.

6. Cookie Policy

Puji9 uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.

• Essential cookies: To keep login sessions active and maintain security — these cannot be disabled.
• Performance Cookies: Page load times and error data are analyzed to improve site quality.
• Functional cookies: To remember language preferences, odds format, and other settings.
• Analytics Cookies: To understand user behavior and improve the platform.

You can manage or disable non-essential cookies from your browser settings, though doing so may affect certain features on the platform.

7. Data Retention Period

Puji9 does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account information is retained for as long as the account is active, and for up to 5 years after closure.
• Financial transaction records are retained for a minimum of 5 years for legal reasons.
• KYC documents are retained for 5 years after account closure.
• Customer support conversations are retained for up to 2 years after resolution.
• Login and session logs are retained for up to 90 days.

8. Your Data Rights

Every registered user at puji9 has certain fundamental rights regarding their own data. We respect those rights.

• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it.
• Right to Object: You have the right to object to the processing of your data for specific purposes.
• Portability: You can request a copy of your data in a machine-readable format.
• Opt Out of Promotions: You can opt out of marketing communications at any time.

To exercise these rights, contact the puji9 support team. Requests are typically responded to within 30 business days.

9. Minor's Privacy

Puji9 strictly prohibits providing services to anyone under 18. Age verification is mandatory at registration.

• If anyone under the age of 18 attempts to register, the account will not be created.
• If a minor's data is collected by mistake, it will be deleted immediately.
• If parents have any concerns, they can contact our support team to request an investigation.

10. Policy Changes

Puji9 reserves the right to update this Privacy Policy as needed. Users will be notified of significant changes via email or through the platform in advance.

• At least 7 days' notice will be given before any changes take effect.
• Your consent may be sought again for significant changes.
• Continued use of the service after changes are made will be considered acceptance of the updated policy.
• Previous versions of the policy are available from support upon request.